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Terms of Service

Effective date: April 2026  ·  Last updated: April 2026  ·  Crux Agent  ·  sales@crux-agent.com

1. Overview

These Terms of Service govern your engagement with Crux Agent, an AI automation agency based in Taiwan. By proceeding with any paid engagement, you agree to these terms. Submitting an enquiry through our website does not constitute an agreement — these terms apply only once a project has been formally agreed between both parties.

2. Our services

Crux Agent designs and builds AI-powered systems for small and medium-sized businesses, including:

The exact scope of each engagement is defined and agreed in writing before any paid work begins. We do not charge for the initial consultation or the working demo we provide before you decide to proceed.

3. Acceptable use

You agree to use systems built by Crux Agent only for lawful purposes and in accordance with all applicable laws and regulations. You must not use our deliverables to:

You are responsible for ensuring that your use of the systems we build complies with all laws applicable in your jurisdiction.

4. Our process

Our process begins with a free discovery consultation. We then build a working demo at no cost to you. A paid build only begins after you have reviewed and approved the demo. You are under no obligation to proceed at any point before formally agreeing to a project.

5. Ownership of deliverables

You own everything we build for you. Upon receipt of final payment, all source files, documentation, credentials, and system access are transferred to you in full. You are never dependent on Crux Agent to keep your systems running — they are built to operate independently.

6. Payment

All projects are quoted at a fixed price before work begins. There is no hourly billing. The agreed price will not change unless the scope of work changes. Any changes to scope are agreed in writing before additional work is carried out.

Payment terms are outlined in the project agreement for each engagement.

7. Revisions and scope changes

Each project includes a defined scope agreed before work begins. Minor revisions and adjustments during the build are included. If you request changes that go beyond the agreed scope, we will provide a revised quote before any additional work is carried out. All scope changes are confirmed in writing.

8. Confidentiality

We treat all business information you share with us as strictly confidential. This includes details about your workflows, team, operations, clients, and any other information shared during the engagement. We do not share this information with third parties.

9. Client data during the project

When building automation systems, we may need access to your business data — such as records in your CRM, email systems, or other tools — in order to understand your workflows and test the systems we build. We access only what is necessary, treat all client data as strictly confidential, and do not retain or use it for any purpose outside the engagement.

We do not copy, transfer, or store your business data beyond what is required to complete the project. Upon completion, any access credentials or data shared with us for build purposes are returned or deleted.

10. Your responsibilities

You agree to provide accurate information about your business needs and to make relevant team members available during the discovery and build process. Timely feedback and approvals from your side help ensure projects are delivered on schedule.

11. Third-party tools

Systems we build may incorporate third-party platforms such as automation tools, AI services, or APIs. While we select tools that are reliable and well-supported, your continued use of these systems may depend on the availability and pricing of those platforms. Changes to a third-party platform's terms, pricing, or availability are outside our control.

We document all tools used so you can manage them independently after handover.

12. Termination

Either party may end an engagement by giving written notice. If you choose to end a project before completion, you will be billed for work completed up to that point. If Crux Agent is unable to complete a project due to circumstances within our control, we will refund any portion of pre-paid fees for work not yet delivered.

Upon termination, we will provide you with all work completed to date, including any source files, documentation, and system access.

13. Warranties disclaimer

Our services are delivered in good faith and with reasonable skill and care. We do not make warranties beyond what is expressly stated in your project agreement. In particular, we do not warrant that systems will be entirely free from defects, that third-party integrations will remain available indefinitely, or that specific business outcomes will be achieved.

Where statutory warranties apply under applicable law and cannot be excluded, we do not exclude them.

14. Limitation of liability

Crux Agent is not liable for any indirect, consequential, incidental, or loss-of-profit damages arising from the use of systems we build. Our total liability in any engagement is limited to the amount paid for that specific engagement.

We build and test every system thoroughly before handover, but we cannot guarantee uninterrupted operation of third-party tools or APIs that your system may depend on.

15. Indemnification

You agree to indemnify and hold harmless Crux Agent from any claims, losses, damages, or expenses (including reasonable legal costs) arising from: your use of the systems we build, your breach of these terms, or any claim that your use of our deliverables infringes the rights of a third party.

This clause does not apply to issues directly caused by Crux Agent's own negligence or failure to deliver agreed work.

16. Force majeure

Neither party is liable for delays or failures caused by events outside their reasonable control, including natural disasters, power or internet outages, government actions, third-party platform failures, or other circumstances that could not reasonably be anticipated or mitigated. If such an event affects a project, both parties will communicate promptly and work in good faith to agree on a revised timeline.

17. Governing law and dispute resolution

These terms are governed by the laws of the Republic of China (Taiwan). In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, either party may request formal mediation before pursuing any legal proceedings.

18. Entire agreement and severability

These terms, together with any written project agreement, constitute the entire agreement between you and Crux Agent for the services described. They supersede all prior discussions, representations, or agreements on the same subject matter.

If any provision of these terms is found to be unenforceable under applicable law, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

19. Changes to these terms

We may update these terms from time to time. The effective date at the top of this page will reflect the most recent update. Changes apply to new engagements entered into after the update date and do not affect ongoing engagements.

20. Contact

For any questions about these terms, reach us at sales@crux-agent.com.