Privacy Policy

Who we are

Crux Agent is an AI automation agency based in Taiwan, working with small and medium-sized businesses worldwide. We can be reached at sales@crux-agent.com.

What data we collect

When you submit the contact form on our website, we collect the information you provide, which may include:

• Your name
• Email address
• Phone number
• Company name and size
• Details about your business challenges that you choose to share

We do not use tracking cookies, advertising pixels, or third-party analytics tools. We do not collect any data about how you browse this site.

Why we collect it

We use the information you submit solely to respond to your enquiry. If we begin working together, we use it to deliver and support the services agreed between us. We do not use your information for marketing without your explicit consent.

How we collect your consent

By submitting the contact form on our website, you are giving us consent to use the information you provide for the purposes described in this policy. You may withdraw your consent at any time by emailing sales@crux-agent.com — we will stop using your data and delete it upon request.

How long we keep it

If we work together, we retain your information for the duration of our engagement and for up to 2 years afterwards, in case you need ongoing support.

If we do not proceed to a paid engagement, we delete your information within 12 months of your last contact with us.

You can request deletion at any time — see Your Rights below.

Who has access

Your data is only accessible to Crux Agent. We do not sell, share, rent, or transfer your personal data to third parties. We do not use your data for advertising purposes.

Data security

We store your information securely and limit access to authorised personnel only. While no system is entirely without risk, we take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.

Data breach notification

In the event that your personal data is breached — accessed, lost, altered, or disclosed without authorisation — we will notify you as soon as reasonably practicable. Where required by law, we will also notify the relevant supervisory authority. We will inform you of what happened, what data was affected, and what steps we are taking to address it.

Automated decision-making

We do not use automated decision-making or profiling to make decisions about you based on information submitted through our website. Your enquiry is reviewed by a person, not processed algorithmically. No automated decisions are made about you as a result of contacting us.

Third-party services

We may use standard business tools — such as email and project management software — to communicate and manage our work. These tools may store information you share with us, but are only used for the purposes described in this policy. We do not connect your data to advertising or analytics platforms.

International visitors

Crux Agent is based in Taiwan and operates under Taiwan's Personal Data Protection Act (PDPA). If you are located in the European Union, the EU General Data Protection Regulation (GDPR) may also apply to how we handle your data. In those cases, we process your data on the basis of your consent, and the same rights listed in this policy apply. To exercise any rights, contact us at sales@crux-agent.com.

Minors

Our services are intended for business owners and professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have received data from a minor, contact us and we will delete it promptly.

Your rights under Taiwan's Personal Data Protection Act (PDPA)

Under Taiwan's PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your data
• Request that we stop collecting or using your data

To exercise any of these rights, email us at sales@crux-agent.com. We will respond within 15 business days.

Changes to this policy

If we update this policy, the effective date at the top of this page will be updated. We will not reduce your rights under this policy without giving you reasonable notice.

Contact

For any questions about how we handle your data, reach us at sales@crux-agent.com.